Workforce Planning Support

If you don’t have dedicated workforce planning resources of your own, we can provide this capability to you on a contract basis - fulltime, part time or on demand to suit your needs. 

Our services could include:

• Call traffic and workload analysis to establish staff needs and roster updates  for an upcoming project .
  
• Reviewing service performance in the past period to identify service performance gaps that need attention in future workforce planning
  
• Updating your workload planning model to reflect changes to business processes, planned new services, upcoming events or sales campaigns
  
• Running “What-if” scenarios on the potential impacts on FTE and staff rosters for adding new channels like webchat or merging contact centre teams
  
• Updating staffing forecasts to identify “customer experience at risk” dates and times or the best dates for staff to take leave
  
• Assisting with roster updates and planning for things like Christmas or holiday leave
  

Contact us today and discuss how we can help you get the right number of people, in the right place, at the right time to meet customer demand.