Contact Centre Leadership Mentoring and Skills Development

Add our skills & capabilities to yours in the areas of  

Business case development 
Identifying the key planning issues for establishing a contact centre or consolidating existing contact centre operations

Service Level Agreements 
SLA formulation and implementation - clearly setting out your obligations to the wider business and making them work in practice.

Team Leader skills development
Recognising the huge step-up for Agents who have become Team Leaders – providing proven tools, tips and mentoring support for their success.

Contact Centre Management mentoring and support
Sounding board support and mentoring for Contact Centre Managers and their leadership teams.

Invest in a 10 or 20 hour block of time for on-site mentoring or peer review of your plans.