Contact Centre Practices Program Case Study
Contact centre practices update program
Our client: 40 seat contact centre providing information advice and guidance on complex issue management - combination of inbound and outbound calls with a high associated back-office workload
Scope: Assist with the integration of two business units to establish a single contact centre serving a common customer base across New Zealand
Activities: Implemented a work program as per the above roadmap.
Outcome: Integrated operation transitioned and bedded down. Currently preparing for the next stage of their growth in line with industry imperatives.
Scope: Assist with the integration of two business units to establish a single contact centre serving a common customer base across New Zealand
Activities: Implemented a work program as per the above roadmap.
Outcome: Integrated operation transitioned and bedded down. Currently preparing for the next stage of their growth in line with industry imperatives.
