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Contact Centre Practices Program Case Study

Contact centre practices update program
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Our client: 40 seat contact centre providing information advice and guidance on complex issue management  - combination of inbound and outbound calls with a high associated back-office workload

Scope: Assist with the integration of two business units to establish a single contact centre serving a common customer base across New Zealand

Activities: Implemented a work program as per the above roadmap. 

Outcome: Integrated operation transitioned and bedded down. Currently preparing for the next stage of their growth in line with industry imperatives.

About absol

Established in 2002, absol brings together a group of experienced professionals with specialist backgrounds in contact centre operations and customer interaction channels.


5 Key Services

  • Contact Centre Expertise
  • Best Practice Reviews
  • Contact Centre Mentoring
  • Business-Technology Integration
  • Independent Quality Assurance

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021 502 329

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