absol offers a range of "business-led" services to help you get the best value for your investment in contact centre practices, tools and technologies.
Established in 2002, absol brings together a group of experienced professionals with specialist backgrounds in contact centre operations and customer interaction channels.
Their experience comes from line delivery channel management roles in a number of financial services organisations and also from a wide range of professional services assignments with companies wishing to implement, expand or improve their service delivery by phone and other media. The team also has extensive project management and project governance experience.
We offer a range of ''business-led'' services to help you get the best value for your investment in contact centre practices, tools and technologies.
We also provide business-technology integration services including RFP development, tender evaluation support, project management mentoring and Independent Quality Assurance for IT and telephony projects.
The absol team have established a reputation for adding significant business value to clients across a range of industries in New Zealand reliant on customer interaction consistency and optimised work practices for business success.
Running a great contact centre is about delivering sustainable business performance through attention to structure, capability, consistency, flexibility and a set of relevant metrics.