absol

Request a call

  • Home
  • Our Capabilities
  • Our Services
    • Contact Centre Practices and Tools
    • Best Practice Reviews
    • Contact Centre Leadership Mentoring
    • Workforce Planning Support
    • Business-Technology Integration
    • Independent Quality Assurance
  • Our People
    • Steve Miller
    • Roz Cracknell
    • Samantha Gouveia
  • Clients & Case Studies
    • A Sample of our Valued Clients
    • Contact Centre Opportunities Review
    • Contact Centre Practices Program
    • Contact Centre System RFP and Vendor Selection
  • Checklist
  • Contact Us

Independent Quality Assurance

Independent Quality Assurance services for IT systems projects (eg CRM contact centre, Financial Management systems etc). Our approach is continuous involvement throughout the project lifecycle  at all levels within your business

Project Governance
Project Review Board membership to provide independent inputs and critique of project planning and progress including issues, risks and mitigation plans

Project Management
Regular liaison with the Project Manager to be across project progress, resourcing and stakeholder management along with emerging issues and risks

Key project deliverables
Review of key project documents (eg design, data migration, interfaces, testing and go-live plans)

Periodic reviews
Production of an IQA report in line with agreed cycles with inputs from key stakeholders across the organisation (IT and business)

Post-implementation reviews  
Use of a proven framework to review completed projects including an objective view of lessons learnt

Picture

About absol

Established in 2002, absol brings together a group of experienced professionals with specialist backgrounds in contact centre operations and customer interaction channels.


5 Key Services

  • Contact Centre Expertise
  • Best Practice Reviews
  • Contact Centre Mentoring
  • Business-Technology Integration
  • Independent Quality Assurance

Contact Us

021 502 329

[email protected]

© 2015 absol Company. All Rights Reserved.
Our Terms & Your Privacy
Design by JustResults