Taking a business led approach to the adoption of technology and systems tools - VoIP contact centre systems, WFM or call recording and quality evaluation systems.
Requests for proposal (RFP)
Inputs gathering and documentation of RFP using our proven framework.
Use of a structured process to ensure that you get to a vendor shortlist quickly and the preferred vendor is objectively identified.
Independent facilitation to ensure that all stakeholder views are represented in a balanced way for contract negotiation and project planning – tasks, timeframes and resource profile (vendor and business).
Oversight of the project implementation planning, issue/risk management and user testing including Project Manager mentoring support.