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Contact Centre System RFP and Vendor Selection Case Study

Our client: 70 seat contact centre providing sales, service, credit control and technical support

Scope: Assist with the RFP process to replace existing contact centre platform

Activities: Drafting and QA of the RFP document undertaken remotely with phone conferences to discuss and resolve issues arising.
  • Establish response evaluation template and assist with proposal evaluation and vendor shortlisting.  
  • Attend shortlist vendor presentations and assist with selection of the preferred vendor and solution.
  • Assist with the agreement of commercial terms and implementation plan for sign-off.
Outcome: Vendor selected and contract agreed for implementation

About absol

Established in 2002, absol brings together a group of experienced professionals with specialist backgrounds in contact centre operations and customer interaction channels.


5 Key Services

  • Contact Centre Expertise
  • Best Practice Reviews
  • Contact Centre Mentoring
  • Business-Technology Integration
  • Independent Quality Assurance

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021 502 329

callme@absol.co.nz

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